Our Policies

Privacy Statement

We respect your privacy.

Tuggeranong Community Arts Association respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.

The following discloses our information gathering and dissemination practices for this website. We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

We welcome any queries, comments or requests you may have regarding this Privacy Statement. Please do not hesitate to contact us using our contact form.

Information collected

When you browse our website, our system automatically makes a record of your visit and logs the following information for statistical purposes:

Your server address
Top level domain name (e.g. .com, .net, .gov, .au, etc)
The type of browser and operating system you used
Date and time of your visit
The previous site visited
Which pages are accessed
The time spent on individual pages and the site overall
Which files were downloaded

No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency (e.g. Australian Federal Police) exercises a warrant to inspect our service provider’s log files. This information is analysed to determine the website’s usage statistics.

We collect no personal information about you unless you voluntarily choose to participate in an activity that asks for information, such as:

Using one of our contact forms
Sending us an email
Participating in a survey
Enrolling in a workshop
Undertaking a payment or other transaction

If you choose not to participate in these activities, your choice will in no way affect your ability to use any feature of this website. Any payment or card details are encrypted and are not stored by Tuggeranong Community Arts Association.

Use of personal information collected

Any personal information you choose to provide will only be used for the purpose for which it was provided and will not be disclosed to other persons or organisations without your prior consent.

We collect this information to better understand your needs, improve our services and further customise our website.

Tuggeranong Community Arts Association is committed to securing your data and keeping it confidential. We are doing all in our power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

The internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the internet. Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified.

Cookies

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive. On occasion, we may gather information about your computer to provide statistical information regarding the use of our website. Such information will not identify you personally as it is statistical data about our visitors and their use of our site. This information will never be shared with a third party and is only used to make our systems more efficient.

Once you agree to allow our website to use cookies, you also agree to our use of the data it collects regarding your online behaviour (i.e to analyse web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customise our website to your needs. Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

Other sites

This site may include links to third-party or external websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or the content of such websites. When you leave our website, we encourage you to read the privacy notice of every website you visit.

This site uses Google Recaptcha to protect against spam and abuse. Google collects information to provide this service.

For more information, refer to our Disclaimer statement below.

Disclaimer

The material available from www.tuggeranongarts.com is distributed as a general reference source.

Tuggeranong Community Arts Association (TCAA) makes this material available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the source, accuracy, currency, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.

The material at this website may include views or recommendations of third parties, which do not necessarily reflect the views of TCAA or indicate its commitment to a particular course of action.

Links to other websites are linked ‘as is’, are provided for convenience and do not constitute endorsement or approval of material at those sites, or any associated organisation, product or service. The listing of a person or company in any part of this website in no way implies any form of endorsement by TCAA of the products or services provided by that person or company.

TCAA does not have control or responsibility for these external information sources. Links to other websites have been made in good faith in the expectation that the content is appropriately maintained by the author agency/organisation and is timely and accurate.

It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. TCAA makes no warranties that external information provided from www.tuggeranongarts.com is free of infection by computer viruses or other contamination. TCAA accepts no liability for any interference with or damage to a user’s computer, software or data occurring in connection with or relating to this website or its use or any site linked to this site.

If you use automatic language translation services in connection with this website you do so at your own risk.

By accessing information at or through this site each user waives and releases TCAA to the full extent permitted by law from any and all claims relating to the usage of the material made available through the website. In no event shall TCAA be liable for any incident or consequential damages resulting from use of the material. TCAA cannot be held accountable for the placement or juxtaposition of a www.tuggeranongarts.com link on any other site.

Ticket Sales for Tuggeranong Arts Centre Events

Terms and Conditions

All tickets are non-refundable – exceptions may occur as outlined in the Live Performance Australia Policy (LPA) Ticketing Code of Practice. If a refund is made, TAC reserves the right to retain any service (or equivalent) fee it has charged.
Exchanges, where permissible, are subject to conditions and fees. A change in the personal circumstances of the Purchaser does not entitle the Purchaser to refund or exchange on the ticket.
Where concessions are applicable, suitable and valid identification must be provided for collection of tickets.
Every person attending a performance at TAC and occupying a seat must hold a valid ticket for that performance.
TAC reserves the right to add, withdraw or substitute artists; vary advertised programs, seating arrangements and audience capacity; and refuse admission with reasonable cause.
Latecomers may only be admitted at a suitable break in the performance and may be excluded if no suitable break occurs.
Patrons will be advised where photographic, film/video and sound recording of the performance is possible and is to be done in a manner respectful of the Performer and the intellectual property of the work.
Patrons are requested to turn off mobile phones/pages before entering the auditorium where requested.
Patrons are required to conduct themselves in a way that will not interfere with the enjoyment of the performance by other patrons.
TAC staff reserves the right at all times to request that patrons who breach these requirements leave the performance.

LPA Policy